Privacy Policy

Introduction

This policy applies solely to information collected at the ccbw.com web site. Crystal Clear Water Company respects each individual’s right to personal privacy. We collect and use information through our web site only as described in this statement.

Part I. Information Collection

Crystal Clear Water Company collects information through our web site at several points. We collect the e-mail address of primary users to verify link submission to allow site users to contact you for billing information, account management, and general questions.  Crystal Clear Water Company does not market to children, and we never knowingly ask a child under 18 to divulge personal information. Ccbw.com is a child-friendly site that filters out inappropriate material. If you observe what you feel is an inappropriate word or term being used on this site, please contact us at website@ccbw.com and we will remove anything of an inappropriate nature. Occasionally we collect general information that is not personally identifiable such as city, business size, budgets, and service use.  To receive our products and services email, contact and billing information is mandatory because the system cannot work without it. Other information we request is optional, and optional information is submitted voluntarily. We may use cookies. A cookie is a small text file that our web server places on a user’s computer hard drive to be a unique identifier. Cookies enable ccbw.com to track usage patterns and deliver customized content to users. Our cookies do not have an expiration date. Our cookies do not collect personally-identifiable information.

Part II. Information Usage.

The information collected by Crystal Clear Water will be used for improving our Web site, managing your account, and providing information to you. Users who provide information may receive email announcements and updates. We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or uses changes, we change the privacy page on ccbw.com.  We will not sell your personal information to another business or person.

Part III. Access to Information

Crystal Clear Water maintains the accuracy of our information by reviewing it on a regular basis.  If you see something that is not accurate or your information has changed, please contact us so that we may update our records.

Part IV. Problem Resolution

If problems arise, users may contact Crystal Clear Water at sales@ccbw.com. We are committed to resolving disputes within a timely manner.

Part V. Data Storage and Security

Crystal Clear Water Company protects user information with the following security measures: secure servers, SSL encryption and other technology and procedures used to protect consumer privacy.

Part VI. Return Policy

All items sold to the customer are considered final sales. However, Crystal Clear Water wants you to be happy with every bottle of water that you obtain. Should you receive a product that is not to your satisfaction, please inform your driver and he will replace it at no cost to you.

If you should decide to discontinue service, we will give full bottle credit on 5-gallon bottles that have the tamper seal intact and have been on customer location for less than 30 days.  Bottle deposits will be issued for all bottles that have a cap on the bottle and that have not contained any other foreign matter, liquid, or substance other than original Crystal Clear Water.