How much water will we use?
On average, families use about 1 five gallon bottle per month per adult, about a half a bottle for children. If you use the water for cooking or want to provide the best for your pets as well, then plan to use a little more. Every business and family is different so this is just a rough guideline. Bottled Water delivery is easy to start with us and if does not work out then you can always cancel, so we recommend just trying it and see how much you go through.
How much does it cost?
All prices are listed in "products" page, it just depends how much product you use. There are some discounts available for larger customers, the product will be discounted automatically at delivery if eligible.
Besides the prices that you see there are NO additional fuel surcharges, delivery charges, or service fees on regular delivery customers. You pay for the water that you drink and the cooler rental and that is it.
Here is an example:
QTY 3- Crystal Clear 5 gallon bottles per month = $25.50
QTY 1- Glacier Cook & Cold cooler rental= $8.25
Total Monthly Cost= $33.75
*On the FIRST delivery the bottle deposits would add $21, after first delivery they roll over from month to month, see "How Bottle Deposits Work FAQ"
If your monthly average increases, then the price per bottle may decrease, see "Products" section for pricing. Cooler rental price remains the same.
Do you have price breaks?
Certain products do have price breaks. These are listed in the Products section of the website. Price breaks are evaluated annually and your account will automatically be assigned a price level. For instance, if you average over 10 bottles per month, you will receive the "10+" price bracket. If you feel your account needs reviewed, simply give us a call and we will look into it, no problem.
Why would I want to rent a cooler?
Customers enjoy the fact that they will never have unexpected maintenance expenses associated with coolers, just one flat amount per month. If something does go wrong with the cooler OR if you want to change out for a different model or color OR even if you just want a clean cooler. Just let us know and we will switch it out for you.
Do you guys do a credit check?
Yes, we need to be confident that we will be paid on time for our services and rental equipment to maintain our level of service and support. If we don't get paid, then we cant help other customers remain hydrated. And when customers are not properly hydrated, they get angry!
How do I pay?
After we send your monthly email statement to you, there are lots of ways to pay. We accept checks, cash, and all major credit cards. Most people set up an auto pay credit card with us so it is taken care of automatically. Others, like to log on to their online account and pay manually with a credit card each month. Some customers still prefer to send us check/cash in the mail. Whichever method is convenient for you, works for us.
How do bottle deposits work?
Each "water cooler bottle" has a refundable bottle deposit. The deposit rolls over from delivery to delivery, if you take an extra bottle then you will have an additional deposit on your bill. If you take a bottle less, you will have a deposit credit applied to your bill. If you choose to discontinue service, we will credit the bottles to your account and write you a check if we owe you money. The deposit for plastic bottles is different than glass bottles due to the replacement cost.
Do I have to sign a contract?
No, we do not require contracts because great service and high-quality products do NOT require contracts.
How long can I store before consuming?
Bottled water is a food product regulated by the FDA and should be stored in a similar manner as other foods to maintain consistency and quality. Store in a cool location, out of direct sunlight.
Sports bottles: 6 months
1 gallon: 6 months
3/5 gallon: 1 year
What is the pH of Crystal Clear Bottled Water?
Our pH will generally be about 5.5, a lower pH is typical of any purified drinking water. If you would like a higher pH we carry several different spring waters which have naturally occurring electrolytes that raise the pH. Mountain Valley Spring Water has a naturally occurring pH of 7.8 or Chippewa Spring Water with pH of 7.1.
What is Bisphenol A (BPA) and what plastic containers contain this substance?
Bisphenol A (BPA) is an organic synthetic compound which is poorly soluble in water. BPA is employed to make certain plastics and epoxy resins. In July 2014, the FDA updated its perspective on the use of BPA in food contact applications, confirming that "BPA is safe at the current levels occurring in foods" based on extensive research.
The only product size in our offerings that uses a plastic that contains BPA is our 5 gallon bottle. For those that would prefer, we are able to deliver exclusively BPA- free 5 gallon containers, please request prior to delivery. For customers that only want drinking water in glass, we offer Mountain Valley Spring Water.
Does Crystal Clear Bottled Water contain Fluoride?
No, Fluoride is removed. Customers should do their own research, there is information available at Flouride Alert
among other sources.
Does Crystal Clear Bottled Water contain Nitrates?
No, Nitrates are removed.
Does Crystal Clear Bottled Water contain minerals?
No, all minerals are removed to achieve a purified drinking water. Customers who prefer minerals in their water can choose one of our available spring waters such as Mountain Valley Spring Water or Chippewa Spring Water.
How does Crystal Clear Water purify the water?
For all of our drinking water products 1 gallon and larger, we use a purification process called de-ionization. This process uses ion exchange to achieve extremely pure water. In addition to the primary purification process we use sediment filtration, multiple stages of Carbon filtration, and Ozonation.
For our packages smaller than 1 gallon, the primary purification process of Reverse Osmosis is used. This process also includes Sediment filtration, Carbon filtration, and Ozonation.
What is the difference between Tap Water, Reverse Osmosis and De-Ionization?
One of the most trusted ways of comparing water purity is by measuring total dissolved solids (TDS). TDS is EVERYTHING dissolved in the water that is not pure WATER (H2O). TDS is represented in Parts Per Million (PPM), the lower the number in PPM, the more pure the water. Water with a high TDS will contain more substances other than water dissolved in it, not everything dissolved in water is necessarily harmful.
Tap water varies greatly by location in the country and type of source (Well, Aquifer, River, etc.) Des Moines and the surrounding area use different sources of water leading to different PPM, however, the measurement is normally somewhere between 170ppm and 700ppm depending on time of year among other variables.
The process of reverse osmosis is able to remove about 90% of these dissolved solids. Removal efficiency is dependent on water chemistry, water pressure, and water temperature which is why a conservative average of 90% is used. Therefore, if you treat Des Moines Area water with Reverse Osmosis you will be left with between 17ppm and 70ppm, this is far more pure than the average tap water.
The process of De-Ionization, used predominantly by Crystal Clear, will provide water of 0-1ppm on a consistent basis. Even though this is a more expensive treatment process than others available, we feel the consistently high quality of water is worth it for our customers.