Privacy Policy

Introduction

This policy applies solely to information collected at the ccbw.com web site. Crystal Clear Water Company respects each individual’s right to personal privacy. We collect and use information through our web site only as described in this statement.

Part I. Information Collection

Crystal Clear Water Company collects information through our web site at several points. We collect the e-mail address of primary users to verify link submission to allow site users to contact you for billing information, account management, and general questions.  Crystal Clear Water Company does not market to children, and we never knowingly ask a child under 18 to divulge personal information. Ccbw.com is a child-friendly site that filters out inappropriate material. If you observe what you feel is an inappropriate word or term being used on this site, please contact us at website@ccbw.com and we will remove anything of an inappropriate nature. Occasionally we collect general information that is not personally identifiable such as city, business size, budgets, and service use.  To receive our products and services email, contact and billing information is mandatory because the system cannot work without it. Other information we request is optional, and optional information is submitted voluntarily. We may use cookies. A cookie is a small text file that our web server places on a user’s computer hard drive to be a unique identifier. Cookies enable ccbw.com to track usage patterns and deliver customized content to users. Our cookies do not have an expiration date. Our cookies do not collect personally-identifiable information.

Part II. Information Usage.

The information collected by Crystal Clear Water will be used for improving our Web site, managing your account, and providing information to you. Users who provide information may receive email announcements and updates. We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or uses changes, we change the privacy page on ccbw.com.  We will not sell your personal information to another business or person.

Part III. Access to Information

Crystal Clear Water maintains the accuracy of our information by reviewing it on a regular basis.  If you see something that is not accurate or your information has changed, please contact us so that we may update our records.

Part IV. Problem Resolution

If problems arise, users may contact Crystal Clear Water at sales@ccbw.com. We are committed to resolving disputes within a timely manner.

Part V. Data Storage and Security

Crystal Clear Water Company protects user information with the following security measures: secure servers, SSL encryption and other technology and procedures used to protect consumer privacy.

Part VI. Return Policy

All items sold to the customer are considered final sales. However, Crystal Clear Water wants you to be happy with every bottle of water that you obtain. Should you receive product that is not to your satisfaction, please inform your driver and he will replace it at no cost to you.

If you should decide to discontine service, we will give full bottle credit on 5-gallon bottles that have the tamper seal intact and have been on customer location for less than 30 days.  Bottle deposits will be issued for all bottles that have cap on the bottle and that have not contained any other foreign matter, liquid, or substance other than original Crystal Clear Water.

Testimonials

  • The kids love the clear ice-cubes!

    Chris - Des Moines, IA

  • They responded right away, installation was neat and tidy.  We are very pleased with the service.

    Larry - West Des Moines, IA

  • We love our soft water.  The installer was very professional and courteous.

    Charles - Norwalk, IA

  • Best bottled water ever!

    Allison - Des Moines, IA

  • My hair is super clean with super soft skin. My skin does not burn from the chlorine like it did before. It is even more fun to wash your hands, soaps are more fragrant, it is like soft water makes them blossom!! Also, here is no buildup in the stools, cleaning is made easier!!!

    Susan - West Des Moines, IA

  • You can tell a huge difference! You use much less soap and it makes your face feel softer and smoother after washing. We love it!!

    Nancy - Ankeny, IA

  • The service we have received has been outstanding the servicemen most helpful and courteous.

    Mary Lou - West Des Moines, IA

  • Follow-up and service on my softener was great, much better than my previous provider!

    Erin - Van Meter, IA

  • Great quality work and took the time to explain things to us after the installation of the water treatment equipment.  These efforts are genuinely appreciated.

    Doug - Ankeny, IA

  • Thank you for having such a fine employees and making such a good product available to us.

    Don - West Des Moines

  • This thing is awesome!! I could not live without it. Mike, installer of the equipment, is the best. He always comes wearing a smile.

    Diane - Johnston, IA

  • Our water treatment keeps my whites white, and my toilet clean!

    Deb - Elkhart, IA

  • Our clients love our bottle-less water cooler from Crystal Clear Water.  The water tastes great and it has been completely hassle-free!

    Amy (Dale Carnegie Training) - West Des Moines, IA

  • We appreciate the great service, I have never had soft water before but I can definitely tell the difference!

    Brian - Ankeny, IA

  • My softener is wonderful, I wish I would have done it a long time ago.

    Brenda - Urbandale, IA

  • They answered all of our questions about our drinking water system and were very informative. I would highly recommend Crystal Clear Water!!

    Angela - Mitchellville, IA

  • I have been very pleased with the customer service over the last 7 years.

    Angi - Ankeny, IA